At Hostinator (accessible from https://hostinator.co.uk and https://clients.hostinator.co.uk), we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or otherwise interact with us. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by the terms of this policy.
1. Introduction & Scope
This Privacy Policy applies to:
- Our website, https://hostinator.co.uk and https://clients.hostinator.co.uk, and all associated services, products, and tools provided by Hostinator.
- All users—whether you are a visitor, customer, or partner—regardless of your location.
We are dedicated to ensuring your privacy is respected and protected in full accordance with international data protection laws and standards, including:
- The General Data Protection Regulation (GDPR) and UK Data Protection Act 2018 (for European and UK users)
- The California Consumer Privacy Act (CCPA) (for California residents)
- Brazil’s Lei Geral de Proteção de Dados (LGPD) and other applicable frameworks
2. Information We Collect
2.1 Personal Data
We may collect personally identifiable information (“Personal Data”) when you interact with our website or use our services. This includes:
- Contact Details: Name, email address, postal address, and telephone number.
- Account Information: Username, password, and any profile data you choose to provide.
- Payment Information: Credit/debit card details, billing address, and transaction history (collected securely during purchases).
- Technical Data: IP address, browser type, operating system, and device information.
- Communications: Data you provide when contacting customer support or submitting feedback.
2.2 Usage and Log Data
We automatically collect data on how you use our website. This includes:
- Log Files: IP addresses, browser types, referring/exit pages, and timestamps.
- Interaction Data: Clicks, pages viewed, time spent on pages, and navigation paths.
- Cookies & Tracking Technologies: See Section 4 for details on how we use cookies to enhance your experience.
2.3 Marketing Data
With your consent, we may collect additional data to tailor our marketing communications, such as preferences, interests, and behavioral data based on your interactions with our site.
3. How We Use Your Information
We use your information for several purposes, including:
3.1 Service Delivery and Improvement
- Provision of Services: Processing orders, managing your account, and providing customer support.
- Website Optimization: Analyzing usage patterns to improve our website’s functionality, speed, and user experience.
- Technical Maintenance: Ensuring the security and stability of our infrastructure.
3.2 Communication
- Updates & Notifications: Sending important information about your account, service changes, and promotional offers.
- Customer Support: Responding to inquiries, resolving issues, and obtaining feedback to improve our services.
3.3 Marketing and Analytics
- Personalized Content: Customizing website content and advertisements based on your interests.
- Research & Development: Conducting market research and data analysis to refine our offerings.
- Legal Compliance: Meeting regulatory requirements and protecting against fraud or abuse.
4. Cookies and Tracking Technologies
4.1 What Are Cookies?
Cookies are small data files stored on your device that help us enhance your browsing experience and analyze website performance.
4.2 How We Use Cookies
We use cookies for:
- Essential Functions: Necessary for website operation (e.g., authentication, security).
- Performance: Tracking user interactions to improve our site.
- Functionality: Remembering user preferences and settings.
- Advertising: Delivering personalized advertisements and tracking the effectiveness of our marketing campaigns.
4.3 Managing Cookies
You can manage or disable cookies via your browser settings; however, please note that doing so may impact certain features of our website.
5. International Data Protection Compliance
We are committed to upholding international data protection standards:
- For EU and UK Users (GDPR/UK DPA):
We process Personal Data on lawful bases such as consent, contractual necessity, or legitimate interest. You have rights including access, rectification, erasure, restriction, data portability, and the right to object. - For California Residents (CCPA):
You have the right to know what personal data is collected, request deletion, and opt-out of the sale of your information. - Other Jurisdictions (e.g., LGPD):
We adhere to the relevant local regulations ensuring fair, transparent, and secure processing of your data.
International transfers of Personal Data are conducted under adequate safeguards, including standard contractual clauses and other approved mechanisms, to ensure your data remains protected regardless of where it is processed.
6. Data Security
We employ a range of security measures to protect your Personal Data:
- Encryption: Data is transmitted using SSL/TLS encryption.
- Access Controls: Strict access limitations and authentication procedures.
- Regular Audits & Monitoring: Continuous testing and monitoring to identify and mitigate vulnerabilities.
- Data Backups: Routine backups to prevent loss in case of system failures.
While no method is 100% secure, we strive to implement industry-leading practices to protect your data.
7. Data Retention
We retain your Personal Data only as long as necessary for the purposes described in this policy or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.
8. Your Rights
Depending on your jurisdiction, you may have certain rights regarding your Personal Data:
- Access: Request a copy of your Personal Data.
- Rectification: Request corrections to inaccurate or incomplete data.
- Erasure: Request deletion of your Personal Data, subject to certain exceptions.
- Restriction: Request restrictions on processing.
- Data Portability: Receive your data in a structured, machine-readable format.
- Objection: Object to processing on grounds related to your particular situation.
- Consent Withdrawal: Withdraw consent at any time where processing is based on consent.
To exercise these rights, please contact us using the details provided below.
9. Sharing and Disclosure
We do not sell your Personal Data. However, we may share your information in the following situations:
- With Trusted Third Parties:
Service providers (e.g., payment processors, hosting services, analytics providers) who are bound by confidentiality agreements. - For Legal Reasons:
When required by law, regulation, or to protect the rights, property, or safety of Hostinator, our users, or others. - Business Transfers:
In the event of a merger, acquisition, or asset sale, your data may be transferred to the new entity, subject to similar privacy protections.
10. Third-Party Links
Our website may include links to third-party sites. This Privacy Policy does not cover those sites, and we encourage you to review their privacy policies separately.
11. Children’s Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect Personal Data from children. If we become aware that a child has provided us with Personal Data without appropriate consent, we will take steps to remove that data promptly.
12. Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated on our website with an updated revision date. We encourage you to review this policy regularly.
13. Contact Information
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your Personal Data, please contact us:
Hostinator
Email: privacy@hostinator.co.uk
Postal Address:
44 Brownings Avenue, Chelmsford, Essex CM1 4RQ London, UK
Phone: +44 748 8848072
By using our website and services, you confirm that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services.